Privacy policy

Last Updated: September 23, 2026

At Kitchenlyo, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Name
Billing and shipping address
Email address
Telephone number
Order and purchase information
Payment-related information
Customer service communications
Information you provide when requesting a return or refund

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, referring pages, pages visited, and general website usage information.

How We Use Your Information

We use the information we collect for legitimate business and customer service purposes, including:

Processing and fulfilling orders
Processing payments
Arranging shipping and delivery
Providing order and tracking information
Responding to customer service requests
Processing returns, refunds, and exchanges
Improving our website, products, and services
Detecting and preventing fraud, abuse, and unauthorized activity
Maintaining website security
Complying with applicable legal and regulatory requirements
Sending marketing communications where permitted and where required consent has been obtained

We only use personal information for purposes reasonably related to operating our business and providing services to our customers.

Payment Information

Payments made through our website are processed through secure payment systems and payment service providers.

We do not require customers to provide sensitive payment information through unsecured pages. Payment information is handled through secure checkout technology designed to protect transaction information.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website uses secure HTTPS/SSL technology to help protect information transmitted between your browser and our website.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Sharing of Personal Information

We may share necessary personal information with trusted third-party service providers that help us operate our business, such as:

Payment processors
Shipping and delivery providers
Order fulfillment providers
Website and hosting service providers
Analytics and technology providers
Customer service providers

These service providers may only receive information reasonably necessary to perform services on our behalf.

We do not sell customer personal information or customer contact information to third parties.

We may also disclose information when required by law, legal process, court order, or when reasonably necessary to protect our rights, customers, website, or business.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website traffic, improve the shopping experience, and support analytics and marketing activities where permitted.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website, improve our services, and measure the effectiveness of marketing activities.

Where required, we will obtain appropriate consent before using personal information for advertising or marketing purposes.

We do not use customer personal information or customer images in advertising without the appropriate consent where such consent is required.

Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about products, promotions, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service requests.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Ask questions about how your personal information is collected and used

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of any third-party websites they visit.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When we make changes, the updated policy will be posted on this page with a revised “Last Updated” date.